How to Manage Your Subscription Settings
3 min read · Updated
Your plan, billing period and payment details all live in one place. Go to Account › Subscription to see your current plan, whether you are billed monthly or yearly, and your status.
Change your plan
Log in and go to Account › Subscription
Pick the plan you want
Check the amount shown on the confirm button, then confirm
You can switch between Monthly and Yearly from the same screen.
A plan change is charged straight away. Moving between paid plans is prorated against what you have already paid, and the exact amount due appears on the confirm button before you press it. There is no waiting until your renewal date.
If you are subscribing for the first time, you go through a checkout page to add a card. If you already have a subscription, the change happens on the plan you have, using the card on file.
Cancel your plan
Go to Account › Subscription
Click Manage Billing
Follow the prompts to cancel
Your plan stays active until the end of the period you have already paid for. You keep every paid feature until that date.
Changed your mind? Click Restore Subscription before the cancellation date and nothing lapses. If you upgrade while a cancellation is pending, that also clears it and your plan simply continues.
Update your card or get invoices
Go to Account › Subscription
Click Manage Billing
Update your payment method, change your billing details, or download past invoices
That screen is Stripe's, so your card details are handled by Stripe and never stored by hoo.be.
What happens to your features
Upgrading turns features on immediately, including the verification checkmark on Premium.
Downgrading turns off anything above your new plan. A custom domain stops resolving, hoo.be branding returns, and handle changes stop being available.
Cancelling keeps everything until the end of the paid period, then drops you to Free.
Your pages, links, blocks and analytics history are never deleted by a plan change. Only the features gated by your plan change.
Common questions
I upgraded and it says successful, but my card was declined.
The plan is applied before the charge is collected, so a declined card can follow a success message. Check Manage Billing for an unpaid invoice and update your card there.
Will I get a refund if I downgrade mid-period?
A downgrade is prorated, so the unused value is credited against what you owe next rather than refunded to your card.
Can I switch from monthly to yearly without losing what I paid?
Yes. The switch is prorated, so what you have already paid is counted toward the new period.
Where are my receipts?
Under Manage Billing. They come from Stripe and go to the email on your Stripe billing profile, which may differ from your hoo.be address.
I cancelled by mistake.
Use Restore Subscription before the cancellation date. After it passes you would need to subscribe again.
📢 Tip: If you are moving to yearly, do it just after a monthly charge rather than just before. The proration counts the unused part of the month you already paid for.
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